Blueprints

• Setting Custom User Roles for your Blueprints

  Ensuring your customers have the right access level on their sites is essential for a smooth user experience. With Dollie, you can easily customize user roles to provide a tailored experience. Here's a step-by-step guide. Rather watch a video? View the 3 minute video! 1. Access Your Blueprints Navigate to the Control HQ where you'll find a list of your blueprints. These blueprintsFew readers

• How do I Convert a Customer Website into a Blueprint on Dollie

  Creating a Blueprint from an existing customer website on Dollie is a common request. While direct conversion isn't available, you can achieve this by creating a Blueprint and then migrating the customer site into it. We recommend using Migrate Guru for this process, and by installing it on both sites, you can simplify the migration without needing SFTP credentials. Here’s how you can do it. Step 1: Create a New Blueprint Log into Control HQ: Start by logging into your Dollie dashboardFew readers

• Can I use my own domain for blueprints?

  For cost-effectiveness and to maintain the integrity of our services, Dollie blueprints cannot be hosted on your own domain. Because blueprints are priced lower than regular sites it's essential for us to prevent any potential misuse of this feature. Maintaining White-Label Integrity Even without personal domain hosting for blueprints, your clients still get a white-label experience from you. Generic Blueprint Domains: Dollie utilizes the non-branded andFew readers

• Using Premium Plugins & Themes in your Blueprints

  Using Premium Plugins & Themes in your Blueprints A lot of new WaaS Partners envision building their blueprint products using premium plugins and themes. This is a great idea, and our aim with Dollie is to make it as easy as possible for you to do so. With our update manager you're able to batch update any plugin (including premium ones) by simply uploading the zip file and updating one or multiple sites at once via our Control HQ dashboard. Considerations related licensing When using pFew readers

Site Domains

• Connecting custom domain(s) to your websites in your Dollie Cloud

  Introduction Inside Control HQ, there is a streamlined process to quickly connect one or multiple custom domains to your sites in the Dollie Cloud.. This guide explains how the domain management process works in Control HQ. Domain Connect Overview Default Domain: Every time you launch a site in your Private Cloud a default domain is created using your own white label deployment domain. For example newsite.your-platform-sites.io Primary Domain: This is the domain you conneSome readers

• How do I update the domain of a website?

  While updating the original (default) domain is not possible, you can add additional internal domains. Once you complete the process of adding the internal domain, it will become the active domain and the site URL within Wordpress will be automatically updated. Step 1: Navigate to the domains section of the site in question Step 2: Click the Add Domain button (https://storage.criFew readers

White Label Domains & DNS

• Setup - Adding your White-Label Deployment Domain

  A deployment domain is a domain that is used to create the address for a site when it is first deployed. If your deployment domain is example.com, you will be able to create sites with domains like site1.example.com and customer.example.com. When you first subscribe to eitPopular

• Configuring Your White Label Domains for Your Platform - Read this First

  Once you start building your own white-label platform with Dollie you'll quickly want to start connecting and setting up your domains. Many have gone before you and in this article we're giving you some tips that we believe will lead to the optimal setup for your platform. Tip 1 - Put your Customer Portal (Your WP installation with the Dollie Hub Plugin installed) on a subdomain. When it comes to setting up a customer portal or dashboard, it's important to consider how it will be integratePopular

• Why have the Nameserver changes for my white-label deployment domain not propagated?

  In order for you to use a custom deployment domain you must have access to the DNS registrar for that domain. On the registrar website, you must specify our DNS servers as the nameservers for your domain. These changes can take 48 to 72 hours to take effect. A good way to verify if yFew readers

• Can I add custom DNS records to my white-label deployment domain?

  There are various scenarios where adding custom DNS records to your domain might be beneficial. We are here to assist you in accomplishing this task. If you need to establish records for your custom deployment domain, for example for white label email delivery or verifying the domain elsewhere, feel free to get in touch with the Dollie team. We'll gladly take care of setting up these records for you.Few readers

• White Label Deployment Domains - Nameserver requirements and CloudFlare compatibility

  Introduction This article aims to clarify any questions you might have about domain configurations, especially with respect to Cloudflare. Rest assured, we fully support and recommend Cloudflare—it's just that there are some specific requirements when it comes to your default (white label) deployment domain that is used when a new site is launched on your platform! The Special Case of Deployment Domains Deployment domains serve as the primary default domain for new customer sites. ThisFew readers

• How to use CloudFlare with my Website?

  The following is a step-by-step guide on how to use cloudflare with your website.  Note: This guide only applies to using Cloudflare for a specific website, not for a deployment domain. 1. Register for a new CloudFlare account Create Your CloudFlare account by clicking here. 2. Complete the CloudFlare getting started wizard 2.a Provide domain name After you have created your account you'll be taken through the CloudFlFew readers

• Can I use a domain connected to CloudFlare is my white-label deployment domain?

  In order to use the domain as your deployment domain you will need to update the nameservers on the service where you have registered the domain. This is indeed because CloudFlare always needs to control the nameservers to provide their service. For Dollie is basically the same idea.. The nameservers of the domain need to point to us, so we can do all of the site launch magic when you (or a customer of yours) launches a new site. So what you need to do is: Here are the nameservers you need to cFew readers

• How do I flush my DNS cache in Linux?

  When a computer needs to do a DNS lookup it will first look in its internal cache. If the computer is not refreshing its DNS cache in a timely manner, you may need to manually clear the DNS information. In order to run a command to flush the local DNS cache you must first open a command terminal window. There are a number of ways to flush your cache depending on your Linux distribution and the version of that distribution. Here are some of the most command commands in order of prevalence:Few readers

• Can I use CloudFlare?

  Yes, you can use Cloudflare with Dollie for all your customer sites, we're big fans of their platform here at Dollie HQ. What is CloudFlare? CloudFlare offer a simple and free solution to super charge your websites. It adds a layer of protection between your websiteFew readers

• How do I flush my DNS cache in MacOS?

  When a computer needs to do a DNS lookup it will first look in its internal cache. If the computer is not refreshing its DNS cache in a timely manner, you may need to manually clear the DNS information. To clear the cache on MacOS you must first open a command terminal window. To do that first start a search by either clicking on the search icon of the OS or pressing CMD + the spacebar on your keyboard. Then type in terminal and hit enter. Once you have the terminal open, the command youFew readers

Hosting Pods & Infrastructure

• What Wordpress plugins are banned or incompatible?

  The plugin ecosystem is one of Wordpress's most powerful features. Installing a particular plugin can add awesome functionality to your website quickly and easily, but Wordpress administrators should always proceed with caution when installing plugins on their important websites. Certain plugins can introduce security vulnerabilities or negatively impact performance. The combination of plugins should also be a concern. While some plugins may function perfectly on their own, using them in combinaSome readers

• Can I bring my own server (BYOS) to the Dollie Private Cloud?

  New Dollie partners often ask if they can provide their own servers and use those servers for their customer sites. This article will provide you with some background on what this involves, what the requirements are, and lastly the implications this has when building your platform with Dollie. Question: Can I bring my own server(s) (BYOS) that will be used to host my customer websites? Yes you can. Our Dollie Private Cloud was built to be cloud agnostic. Meaning we can connect any ofSome readers

• What server resource limits are applied to my sites?

  At Dollie, every site on our platform runs in two isolated containers that contain all of the software resources required to run the site. There is one container for the app, and one for the database. This means that the software that runs each site is 100% private and is not shared even between your own sites.  The standard resources reserved for each container is 1GB RAM, 5GB storage, 2 CPU shares, and 100Mbps bandwidth. Resources will also auto-scale, so CPU and RAM limits allow for temporarSome readers

• How secure are the sites in the Dollie Cloud?

  At Dollie, security is not just a feature; it's essential. We implement a blend of advanced, proactive measures to secure your WordPress sites, ensuring that your sites are protected against a wide spectrum of threats. Here’s an overview of how we secure your sites: Comprehensive Security Measures Advanced Firewall Protection: Utilizing the 7G firewall—the best open source firewall solution for NGINX—we robustly defend against vulnerabilities. Learn more about the 7G firewall here (hFew readers

• Is WordPress Multisite Support in the Dollie Cloud?

  Yes. After a site has been deployed, it can be configured to be a multi-site as you would with any standard wordpress website.Few readers

• Can I Use a Dedicated IP for a Site in My Private Cloud?

  Some of our partners have asked if they can assign a dedicated IP address to a specific site within their Private Cloud. The Short Answer No, Dollie does not offer dedicated IPs on a per-site basis within our standard Private Cloud infrastructure. Our system uses a reverse proxy with a range of IPs, which are then mapped back to the containers on our nodes/servers. Why No Dedicated IPs? Our approach maximizes efficiency and scalability, ensuring that all our customers can enjoy high-sFew readers

• Enterprise Hosting Solutions (BYOS) - Maximum Pods per server

  When bringing your own server, or leasing a dedicated server from Dollie, we recommend a maximum of 100 sites (Pods) to be deployed per server. This is primarily based on maintaining optimal performance, security, and resource allocation. Here are the key reasons behind this limit: 1. Resource Allocation: Each site (Pod) deployed on a server consumes CPU, RAM, and storage using Docker container technology. While resources areFew readers

• What are pods?

  A pod is the set of container resources a site will run in. There is only ever one site per pod. Sites have different resource needs. For example micro pod can be suitable for low traffic brochure type of site, where as a heavy e-commerce site may require the resources of a power pod.Few readers

• How To Change PHP Version of My Wordpress website

  You have the ability to change the version of PHP being used for any of your sites deployed on Dollie Cloud Hosting. To do so you just need to follow these easy steps: While logged in to control.getdollie.com, navigate to the management control for the particular website. There you will see a Dashboard along with various tools and conifguration options such as Domains, Developer, Site Care, and Intelligence. Open the Developer navigation dropdown and select Web Server Select the desiFew readers

Demo Sites

• Launching Demo Site in the Dollie Cloud

  Testing and development is super easy with our Demo Sites. Looking to experiment with different configurations in your Blueprints or simply want to test out your Blueprints? Demo site are made exactly for this purpose. What are Demo Sites? Demo Sites are temporary WordPress instances that live on the Dollie Cloud for a short span of 48 hours. They offer a fantastic way for you to: Test drive Blueprints before pushing them live Showcase your site designs and functiFew readers

Tips & Tricks

• How do I flush my DNS Cache in Windows 10 and 11?

  When a computer needs to do a DNS lookup it will first look in its internal cache. If the computer is not refreshing its DNS cache in a timely manner, you may need to manually clear the DNS information. The first step is to open a command terminal window. You can do so by right clicking on the Start menu icon and selecting Windows PowerShell (Admin) or Windows Terminal (Admin) from the context list.  Alternatively you can open the command terminal by typing cmd in the Start menu's searchFew readers

• How can I deploy a WordPress site with a specific user and role?

  By default when a site is created it is created with one administrator user. The details of this user are generated for you. It is possible that you have a use case where you wish for a particular user to be created at deploy time. In order to do so you can follow these steps: 1. Add Custom Role to Blueprint If you the user you wish to create needs a role other than Administrator or Editor, you will need to define it in your blueprint. You can do this in your CHQ dashboard by navigating toFew readers

• Migrating a Site to Dollie

  The best way to migrate an external site into our Private Cloud is to take the following steps; Go to your Dashboard and Navigate to Sites Add Site Launch New Site Enter a Temporary Site Name Temporary URL Select Clean WordPress Install then hit Create Site Once the new site has been created, locate it on the Sites Dashboard page and then click to Manage the site. In the Site Navigation you will see a section called Migrate/ImFew readers

WordPress Troubleshooting

• What action should I take if I suspect my website has been infected with malware?

  The out of the box default wordpress site provided by Dollie has been reviewed, and hardened to ensure maximum security. It might however happen that you install a Wordpress plugin that either intentionally or otherwise allows your site to be compromised. If you suspect this has happened, we suggest one of the following 2 remedies: 1. Restore from a backup If your site is deployed on Dollie Private Cloud, yFew readers

• Do you have a developer mode where all caching plugins are disabled?

  Yes! Our SmartCaching automatically adjusts the server side caching based on whether you have a caching plugin activated and caching enabled. So if you disable page/object caching in your plugin caching will be bypassed.Few readers

• How do I activate debug mode on my wordpress website?

  In order to place a Wordpress site in debug mode add the following 2 lines to the config file of your Wordpress site. The config file can be edited from both the Control HQ and the Hub using the file editor.Few readers

• How do I fix 503 errors?

  While there are many reasons why a site might return a 503 error code when it receives a request, one common one is that the site has a memory leak and has consumed all the available php memory. A quick remedy for this is to login to Control HQ, navigate to the site in question and open the Web Server section of the developer tools. From there press the "Restart PHP-FPM" button, which should get your site back in action quickly. If the issue becomes a persistent problem the code and plugins ofFew readers

• Guide for Customers: Self-Checking and Resolving Hacked WordPress Sites

  Introduction This short guide is intended to help you, as a WordPress site owner, identify and resolve issues related to a hacked site. The steps are designed to be straightforward and actionable, even for those with limited technical expertise. Identifying a Hacked Site High CPU & RAM Usage: Noticeable slowdowns across your site that can't be explained. Unusual Disk Space Usage: A sudden increase in disk space usage might indicate unauthorized files. Output of code on youFew readers

Developer Tools

• How can I connect to a website's database?

  There is more than one means of connecting to a database.  Using The Database Manager in Control HQ or Your Hub Adminer is a web based database administration tool written in PHP. It is included by default for all website in your Private Cloud and can be accessed either from Control HQ or in your Hub. In either case, navigate to the management page for a particular site, go to Developer Database Manager to access it. Using the MySQL client To mPopular

• Do you have a file manager / code editor?

  Yes. From both the control panel and the hub you will have access to a file manager tool for each of your sites. With it you can create, edit, and delete files belonging the wordpress site and environment.  You can also manage files for a particular site using an SFTP desktop tool such as FileZilla or Cyberduck. You can connect either of these tools or any other SFTP tool to a website using the SSH credentials which can be found by naviFew readers

• What caching plugins can I use?

  The Dollie platform tries to auto-detect the most popular WP caching plugins and auto implements container-level caching before WordPress is even loaded. This solution gives you the freedom to choose a caching plugin that works best for you, whilst still getting all the benefits of NGINX caching. Once a page is cached it is served directly through NGINX completely bypassing PHP and MySQL and thus resulting in near instant load times. Do I need to install a caching plugin? No. By defaultFew readers

• How to enable (Redis) Object Caching?

  Redis powered Object Caching is automatically available inside every site you deploy. If you'd like to enable Object Caching for your site you can do the following; Login to your WordPress site Go to Caching in the sidebar menu or top admin bar menu. Choose "Redis" as Object Caching. All done, it's automatically configured and enabled! Enabling Object Caching of your Site (https://storage.crisp.chat/users/helpdesk/website/b7fb3571da33f000/cleanshot-2023-10-05-at-123709ewctmy.pFew readers

• How do I disable caching?

  While you should always use a caching plugin in production, when a website is in development it might be appropriate to disable it. Powered Cache Configuration Powered Cache is the caching plugin included in Dollie websites by default. To disable the cache, login as a website admin, click on the "Caching" menu item found on theFew readers

• Can I use the wordpress command line client WP-CLI?

  Yes, WP-CLI is available on all Wordpress sites hosted with Dollie. It is built into our Control HQ and can even be made available to customer inside your Hub. Using WP CLI from Control HQ & Your Hub WP CLI can be found inside your Site Management Dashboard under the "Developer Tools" section. Go to Developers WP CLI to open the terminal. Using the WP-CLI Examples:Few readers

• Can I use Git to manage my website?

  Git is a powerful development tool which enables developers or a development team to securely push code changes from their local machine to their site on WP Engine with the benefit of version control. Installing Git Git is already installed on your website. If you open an ssh connection to your website, you will find the git command is available to you. Uploading Your Public Ssh Key In order to access the remote repository and push from your local machine, you need to first uplFew readers

Cloud Site Management

• Can I launch new sites in the Dollie Cloud on the Free Plan?

  On the free plan you can manage sites you have hosted elsewhere or launch a demo site, while on the pro & business plans you can deploy "regular" sites (and indeed blueprints) to our cloud. You can see the difference on the add site page between the 2 plans: Add Site On Free Plan Add Site On Pro Plan (https://storage.crisp.chat/users/helpdesk/website/b7fb3571da33f000/addsiteproplan12ut10b.pnFew readers

• Undeploying a Website Hosted on Dollie Cloud from Control HQ

  There may come a time when you need to undeploy a website hosted on Dollie Cloud. This could be due to various reasons such as the end of a project, transitioning to a different hosting solution, or other operational changes. Undeploying a site from Control HQ is a straightforward process. This guide will provide you with step-by-step instructions on how to do so. Prerequisites Access to Dollie's Control HQ with administrative privileges. Identification of the website you wish to undeFew readers