Billing & Payments

• What is included in the $10/site/month?

  Of course, Dollie is much more than just hosting, but for each $10/site/month, you get a site deployed on our dedicated node for Dollie partners. Sites can be created from the white-label hub or from the control panel.  The standard resources for each site are 2GB RAM, 5GB of SDD storage, 2 CPU shares, and 100 Mbps bandwidth. These resources are shared between 2 containers: 1 container dedicated to the Wordpress PHP application and NGINX webserver, and the other dedicated to the database.Some readers

• How long after I deploy a site will I be charged for it?

  If you’re still in your trial, you’ll be charged for the number of sites in your account at the end of the trial. If you’re not in a trial, you’ll be charged for the number of sites in your account at the beginning of your next payment cycle.Some readers

• What is a trial account?

  Trials at Dollie allow you to try out our services. During a trial, you have the opportunity to test out the site management features in our control panel, and setting up a white label hub from which you can create a comprehensive website-as-a-service business operation either in a new wordpress site or an existing one. The trial lasts for 21 days and allows you to deploy up to 5 sites. The 5 site cap provides you with the scope to build out a small collection of pre-made sites designs forFew readers

• What VAT or Sales Taxes will I be asked to pay?

  US Sales Tax As Dollie is based in Dublin, Ireland, as no sales taxes will be invoiced to US residents. EU VAT Customers whose billing address in Ireland must pay the Irish tax rate, and will see this rate applied to their invoices. Customers whose billing address is in an EU country other than Ireland will only be charged VAT when no EU VAT number is provided. In this case, it is the VAT rate of the customer's country that is applied.Few readers

• How are staging sites billed?

  Staging sites are billed at a significantly reduced rate compared with standard websites. Please see our pricing page for more details.Few readers

• Which payment methods do you accept?

  We accept Visa, Mastercard, American Express, and Discover. Note that when you add a card, we send a temporary pre-authorization request to the issuing bank to verify your details.Few readers

• Can I request a refund?

  We do not offer refunds. If there are extenuating circumstances, please contact our support.Few readers

• When will I be charged?

  Your account will be charged at the end of your trial period. From then on, you’ll be charged monthly for the number of sites in your account.Few readers

• How much does Dollie cost?

  The following is our pricing table:Few readers

• How can I view my invoices?

  To view your invoices, from within the control panel, click on the top right account icon, and select Billing and Payments from the menu. Once on the billing and payments page, select Invoices from the visible menu.Few readers

• Am I charged if I enter my credit card during my trial period?

  No charges to payment methods during trial period If you add your payment details prior to your trial expiring, you will not be charged until your trial expires. Pre-authorization charge When you add a card, we may send a preauthorization request to the issuing bank. This is to verify that the card being added has been issued by the bank and that they will authorize any charges in future. These temporary pre-authorizations are show up as a charge of $0 in your statements.Few readers

• How can I change my payment method?

  To add or change your payment methods, login to your control panel, and then click on the top right account icon, and select Billing and Payments from the menu. Once on the billing and payments page, select Payment Methods from the visible menu.Few readers

• How do I enable 2FA on my Dollie Account?

  Two Factor Authentication (2FA) is an important part of your Dollie account security. You can enable 2FA by clicking the user drop down menu and select the “Security Settings”Few readers

• How can I edit my Dollie account details?

  Once you are logged into the Dollie control panel, click on the account icon in the top right corner of the screen. Then select the Account Info item from the menu.Few readers